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Support
Email us: [email protected]
Tell us your phone model, the Bean version (Settings › About) and what happened. A screenshot helps. Please don't send passwords or API keys.
Common questions
Where are my recordings and screenshots?
On your phone, inside Bean. They are not uploaded to us, so we can't restore them if you delete the app. Your phone's own backup (iCloud or Google) may include them.
Why didn't a reminder or schedule run?
Check that notifications are on for Bean and that your phone wasn't off or in a battery saver that stops apps. On Android, also check that Bean is allowed to run in the background. Then open the schedule in Bean — a run that couldn't do its job tells you why in chat.
Bean got something wrong.
Tap thumbs-down under the answer. That tells us what failed (and, if you agreed to share content, the example) so we can fix it.
How do I manage or cancel my subscription?
- iPhone: Settings › your name › Subscriptions › Bean. Open subscriptions.
- Android: Google Play › your profile › Payments & subscriptions › Subscriptions › Bean. Open subscriptions.
Cancel at least 24 hours before the period (or free trial) ends to avoid the next charge. Refunds are handled by Apple or Google Play.
Does Bean record people without telling them?
No. Bean plays a sound when recording starts and stops and shows that it's recording. Some places require everyone's consent before recording — please tell people when you record.
Delete your account and data
In the app (fastest): Settings › Account › Delete account. This deletes your account and everything about you on our servers (account, allowance records, product data and any content you shared to improve Bean). Then delete the app to remove what's stored on your phone.
Without the app: email [email protected] from the email address on your Bean account with the subject "Delete my Bean account". We'll confirm and delete within 30 days.
- Deleted: your account, sign-in link, allowance and usage records, product data, content shared to improve Bean.
- Kept: records the law makes us keep (for example tax records of purchases), for as long as required. Apple or Google keep their own purchase records.
- Deleting your account does not cancel a subscription bought through Apple or Google — cancel it in your store settings too (see above).
You can also turn off product data or content sharing at any time in Settings › Privacy without deleting your account. More in our Privacy Policy.